Frequently asked questions

What services does REACH Home Care provide?

Non-medical in-home care for seniors and adults with disabilities: personal care (bathing, dressing, grooming, toileting), dementia and Parkinson’s care, hospital-to-home and post-surgery recovery, respite for family caregivers, overnight and 24-hour care, Hoyer lift and transfer assistance, meal preparation, medication reminders, light housekeeping, errands, transportation, and companionship. We also place private caregivers inside assisted living and nursing facilities. We work alongside home health nurses, therapists, and hospice teams rather than replacing them.

Are you licensed?

Yes. REACH Home Care Incorporated holds Washington State Department of Health In-Home Services Agency License IHS.FS.61064639 and is registered with the Department of Revenue (UBI 604-584-302). Both offices operate under the same license. You can verify it on the DOH provider credential search.

How are your caregivers trained?

Every caregiver completes Washington’s required 75-hour Home Care Aide training and passes the state certification exam. Most do it at our own state-approved REACH Training Center in Kennewick, which includes Dementia Level 1 and 2, Mental Health Level 1, and a hands-on skills lab for transfers, gait belts, and Hoyer lifts. Caregivers pass a Washington State background check before hire and are supervised by a care coordinator.

Where do you provide care?

From our Tri-Cities office at 4304 W 24th Ave, Suite 150, Kennewick: Kennewick, Richland, Pasco, West Richland, Benton City, Finley, Burbank, and Walla Walla. From our Moses Lake office at 1010 S Pioneer Way, Suite B: Moses Lake, Ephrata, Quincy, Othello, and surrounding Grant and Adams County communities. Both offices share one phone number, (509) 491-1733.

How much does home care cost?

Rates are hourly and depend on the level of care and the schedule. We give you an exact quote after a free in-home assessment, and there is no long-term contract. Hours can go up or down as needs change.

Does insurance pay for home care?

Most long-term care insurance policies cover our services, and we bill many insurers directly so you are not paying up front and waiting for reimbursement. We also accept private pay. Call us and we will help you check what your policy covers.

How quickly can care start?

Often within a day or two of the free assessment, and faster in an emergency such as an unexpected hospital discharge or a family caregiver who is suddenly unavailable.

Will we have the same caregiver each time?

That is our goal. We assign one primary caregiver and a trained backup so the routine and the relationship stay consistent, and so there is no gap if the primary caregiver is sick or on vacation.

Can you care for someone with dementia or Parkinson’s?

Yes. Dementia care is one of our most requested services, and every caregiver completes Dementia Level 1 and 2 training. We also provide specialized support for Parkinson’s and PSP, stroke recovery, and other neurological conditions.

Do you offer 24-hour or overnight care?

Yes. We provide awake overnight caregivers and 24-hour care in rotating shifts so there is always an alert caregiver in the home, for a few nights or indefinitely.

Do you speak Spanish?

Yes. Spanish-speaking caregivers and office staff are available in every area we serve.

What is the difference between home care and home health?

Home care (what we do) is non-medical help with daily living, scheduled by the family for as many hours as needed. Home health is skilled nursing or therapy ordered by a physician for a limited time. Many of our clients have both at once, and we coordinate with the home health team.

How do we get started?

Call (509) 491-1733 or request a free in-home assessment. A care coordinator will visit, learn the routine, and write a care plan you approve before anything begins. Then we match a caregiver and introduce them in person.