Hospice brings a nurse a few times a week, a social worker, a chaplain, and medications. What it does not bring is someone in the house at 3 a.m. when your father is restless, or on the afternoons when you have not slept in days. REACH Home Care fills that gap in the Tri-Cities and Moses Lake: trained, non-medical caregivers who work alongside the hospice or palliative team so your loved one can stay at home, comfortable, and never alone.
We are a locally owned, Washington State-licensed in-home services agency (DOH license IHS.FS.61064639) with offices in Kennewick and Moses Lake, and every caregiver we send completes the state’s 75-hour Home Care Aide training at our own REACH Training Center. Our caregivers are not nurses and do not replace hospice; they do the hands-on, hour-by-hour care that hospice is not staffed to provide.
What our end-of-life caregivers do
- Personal care with dignity: bathing, mouth care, skin care, and changing bedding and clothing gently and often.
- Repositioning and comfort: turning every two hours to prevent pressure injuries, pillow support, and help with the hospital bed and other equipment hospice provides.
- Medication reminders: prompting the comfort medications hospice has set up, on the schedule the nurse wrote, and noting what was given and when for the family and the nurse.
- Meals, fluids, and small comforts: whatever still appeals, offered patiently, plus ice chips, lip balm, music, and a quiet room.
- Overnight and 24-hour presence: an awake caregiver through the night so family can sleep, or continuous care in shifts for the final days. See overnight care and 24-hour care.
- Respite for the family: time to step out, shower, see your own doctor, or simply sit without being the one in charge.
- Watching and reporting: caregivers document changes in breathing, pain, agitation, and intake and call the hospice nurse when something changes.
Working alongside hospice and palliative care
Hospice in the Tri-Cities is a Medicare benefit delivered by visiting teams; the family is expected to provide the day-to-day care between visits. That is where most families run out of hands. We coordinate with the hospice nurse and case manager, follow the care plan they set, and keep a visit log the nurse can read. We also serve people on palliative care who are not yet on hospice, and people who have chosen comfort care in their own home rather than a facility.
End-of-life care across the Tri-Cities and Moses Lake
Our Tri-Cities office is at 4304 W 24th Ave, Suite 150 in Kennewick. We provide end-of-life and hospice support care in Kennewick, Richland, Pasco, West Richland, Benton City, Finley, Burbank, and Walla Walla. Families in Grant and Adams County are served from our Moses Lake office at 1010 S Pioneer Way, Suite B, which also covers Ephrata, Quincy, and Othello.
How to get started
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Call us at (509) 491-1733. Tell us where things stand, who the hospice provider is, and what the family needs most, whether that is nights, days, or a few hours of relief.
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Free in-home assessment. A care coordinator visits the home, meets the person receiving care, and writes a plan you approve before anything begins.
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Caregiver match. We choose a trained caregiver whose skills, schedule, and personality fit, and introduce them in person.
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Ongoing adjustments. Hours and tasks change as needs change. There is no long-term contract.
Care can often begin within a day or two. We accept private pay and long-term care insurance, and we bill many insurers directly. See our long-term care insurance page for details.
Frequently asked questions
Do you replace hospice?
No. Hospice provides the medical direction, nursing visits, equipment, and medications. We provide the hands-on, non-medical care in between, for as many hours as the family needs.
Can you start quickly?
Yes. End-of-life care is the situation where we move fastest; we can often have a caregiver in the home within a day, and sometimes the same day.
Can a caregiver stay overnight?
Yes. Awake overnight caregivers are the most requested end-of-life service, because nights are when families are most exhausted and most frightened.
What if my loved one has dementia?
Our caregivers complete Dementia Level 1 and 2 training and are comfortable with the confusion, resistance, and agitation that can accompany late-stage dementia.
Does long-term care insurance cover this?
Most policies do. We help you check the policy and bill many insurers directly.
Do you serve Moses Lake and Grant County?
Yes. Our Moses Lake office at 1010 S Pioneer Way, Suite B serves Moses Lake, Ephrata, Quincy, Othello, and surrounding communities.
No one should do this alone. Call (509) 491-1733 or request a free in-home assessment. REACH Home Care Incorporated is licensed by the Washington State Department of Health (In-Home Services Agency License IHS.FS.61064639, UBI 604-584-302).